booking confirmation mail not sent

  • This topic has 3 replies, 3 voices, and was last updated 3 months ago by J. Davis.
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  • #1588872
    Liske Hauser
    Participant

    dear support,

    I’ve used the mp hotel booking plugin for about 4 years. In the past, customers received a booking confirmation after payment via email. this is no longer the case since around the 26th of february. I get a lot of emails asking for the booking confirmation (which is not delivered at all, not even to the spam folder). I updated php to 8.2 but it did not change anything. I use wordpress ver 6.4.3. I updated mphb today to ver 4.9.1 in hope it was just a bug being fixed. I also sent a test email from wordpress to another email and it worked – so it seems to be a problem on the plugin side.

    Is there any intelligence on the issue?

    Thank you in advance!

    #1590458
    Jan Švanda
    Participant

    Hi, I have the same problem. I am trying my best to get the emailing function to work but the emails are not being delivered.
    The email log says it is successfully sent.

    I have changed the email settings in the booking settings section.
    I tried emails with different domain than the website, i tried also emails with the same domain.

    Also i tried to send a forgotten password email and that worked.

    Any possible reason on the plugin side why it does not work?

    Thanks

    #1591247
    Jan Švanda
    Participant

    Finally got it working by setting the From email in both email settings of the booking plugin, also in WP Mail SMTP to one with the domain name.
    The hosting service told me they block emails sent from other domains than the website itself.

    #1592787
    J. Davis
    Keymaster

    Hi Liske,
    You may check this article to learn what to do if booking notification emails are not delivered

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