After Submitting request for Booking “There is critical error”

[Chris Charles]

Hi,
I am able to search for a booking to reserve, select dates. Fill in all information needed from user. But as soon as I click SUBMIT button I get this wordpress error. This was working before?

There has been a critical error on this website.
Learn more about troubleshooting WordPress.

Any idea what could be causing this and how I can troubleshoot fix? The error message isn’t very useful.

Thanks

[Chris Charles]

Error logs show this.

[01-Feb-2022 12:21:46 UTC] PHP Fatal error: Class ‘PHPMailer\PHPMailer\SMTP’ not found in /home/username/public_html/website.com/wp-includes/PHPMailer/PHPMailer.php on line 1946

[J. Davis]

Hi Chris,

Thanks for contacting us. Is your WordPress site a default installation or you have installed it using some custom tool provided by your hosting provider?
You may try to re-update WordPress to the latest version and check if it fixes the issue.
Could you also specify versions of PHP and WordPress?

best regards,
J. Davis

[Chris Charles]

Hi J
This is a normal wordpress install. I installed manually as I have access to dedicated server

Thanks. This is a default installation and I’ve upgraded to latest version of wordpress recently

PHP (5.6.40)
WordPress 5.9

[Chris Charles]

I just forced a re-install of wordpress 5.9 and it now seems to be working. wow. Maybe some corruption on first install?

[J. Davis]

Hi Chris,

Yes, sometimes this may happen that a certain file has not been uploaded correctly during the update of WordPress, plugin, or theme. I’m happy to know it works correctly now.

best regards,
J. Davis

[Chris Charles]

Great work, never had an install cause corruption like that before. Thanks J. All good now, appreciated!

[Author]

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