After Submitting request for Booking “There is critical error”

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  • This topic has 6 replies, 2 voices, and was last updated 8 months ago by Chris Charles.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #1253128
    Chris Charles
    Participant

    Hi,
    I am able to search for a booking to reserve, select dates. Fill in all information needed from user. But as soon as I click SUBMIT button I get this wordpress error. This was working before?

    There has been a critical error on this website.
    Learn more about troubleshooting WordPress.

    Any idea what could be causing this and how I can troubleshoot fix? The error message isn’t very useful.

    Thanks

    #1253135
    Chris Charles
    Participant

    Error logs show this.

    [01-Feb-2022 12:21:46 UTC] PHP Fatal error: Class ‘PHPMailer\PHPMailer\SMTP’ not found in /home/username/public_html/website.com/wp-includes/PHPMailer/PHPMailer.php on line 1946

    #1253142
    J. Davis
    Keymaster

    Hi Chris,

    Thanks for contacting us. Is your WordPress site a default installation or you have installed it using some custom tool provided by your hosting provider?
    You may try to re-update WordPress to the latest version and check if it fixes the issue.
    Could you also specify versions of PHP and WordPress?

    best regards,
    J. Davis

    #1253190
    Chris Charles
    Participant

    Hi J
    This is a normal wordpress install. I installed manually as I have access to dedicated server

    Thanks. This is a default installation and I’ve upgraded to latest version of wordpress recently

    PHP (5.6.40)
    WordPress 5.9

    #1253191
    Chris Charles
    Participant

    I just forced a re-install of wordpress 5.9 and it now seems to be working. wow. Maybe some corruption on first install?

    #1253287
    J. Davis
    Keymaster

    Hi Chris,

    Yes, sometimes this may happen that a certain file has not been uploaded correctly during the update of WordPress, plugin, or theme. I’m happy to know it works correctly now.

    best regards,
    J. Davis

    #1253345
    Chris Charles
    Participant

    Great work, never had an install cause corruption like that before. Thanks J. All good now, appreciated!

Viewing 7 posts - 1 through 7 (of 7 total)
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