13 people in a room for 2 !

  • This topic has 1 reply, 2 voices, and was last updated 4 months ago by Andre Flores.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #1333123
    eric Brabants
    Participant

    We have 3 lodges: 1 bedroom (2p); 2 bedrooms (5p); 3 bedrooms (6p) – maximum capacity 13p

    For the period from August 3 to 5, only the 1 bedroom is free

    When I search (as a customer) via the website, availability for the period from August 3 to 5, for 13 people. The search engine offers me the 1 bedroom cottage.
    It should respond…nothing available!

    When I do the same search via the backoffice, it does not find me anything available. What’s Normal

    #1334093
    Andre Flores
    Moderator

    Hello Eric,

    By default if there are no rooms with searched capacity available, the plugin shows all other available rooms in case your guests decide to book them. For example, there is no room for 5 guests, but there are two rooms for 3 guests and 2 guests respectively – in this case your guests might want to book two rooms.
    If you would like search results to work strictly by the number of guests selected, you may use the workaround from the following article: https://support.motopress.com/hc/en-us/articles/360039318152-Why-Search-Results-page-displays-all-accommodation-types-no-matter-what-capacity-is-selected-.

    Regards,
    Andre

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.