Andre Flores

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Viewing 15 posts - 1,051 through 1,065 (of 1,926 total)
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  • in reply to: Problems with data transfer to WooCommerce and payment history. #1070008

    Hello Mathieu,

    Yes, that is correct, the order information is included in the payment under Payment History, here is how it looks like: https://prnt.sc/yd7m3i.
    Kindly specify what payment gateway in WooCommerce you are using and what information is missing in the payment.

    Regards,
    Andre

    in reply to: AirBNB API ? #1069408

    Hello Karl,

    Thank you for your detailed feedback, it is much appreciated.
    The feature implementation would require some custom development and would not be easy to be implemented. For now we only collect our users feedback, so I am afraid the feature will not be implemented in the nearest future.

    Regards,
    Andre

    in reply to: Feature request …..check out fields / custom invoice information fie #1069405

    Hello Maurice,

    1). Not really, you need to find out the added field class and add display: none; to this specific class, e.g.:

    .mphb-customer-pets-info-guests.mphb-textarea-control {
	display: none;
}

    Use the Inspect Element feature of your browser to find the class out: https://prnt.sc/y8wzbf. The code must be added under Appearance ->Customize ->Additional CSS in your dashboard.

    2). Looks like the issue has been resolved and you were finally able to update the plugin.

    Regards,
    Andre

    in reply to: Calendar Availability #1069398

    Hello Gerilyn,

    The issue may occur due to the fact you have not configured seasons or/and rates properly for the accommodation type in question – this causes the calendar to be not displayed on the front-end. Make sure to configure seasons, rates and accommodations according to directions in this article.

    Regards,
    Andre

    in reply to: hotel booking – update is not working #1069391
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    in reply to: Fatal error : mphb-checkout-fields #1069389

    Hello Mathieu,

    The error occurs when you deactivate the Hotel Booking plugin while the Checkout Fields add-on is active. Our developers have already found a solution to the issue and will include the fix in the nearest plugin update.
    Meanwhile, you should rename the “checkout-fields” folder under /wp-content/plugins/ directory on your server in order to have the website working again. Once it is done navigate to your WordPress dashboard and activate the Hotel Booking plugin. After that you may rename the “checkout-fields” back on your server.

    Regards,
    Andre

    in reply to: Terms and conditions link #1069381

    Hello David,

    Got your point, I am glad that you have managed to resolve the issue and achieve the desired result.
    How’s been your experience with the Hotel Booking plugin so far? It would be much appreciated if you leave your positive feedback about the plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance!

    Regards,
    Andre

    in reply to: Featured image not stretching across screen #1069374

    Hello Helen,

    Kindly specify your screens resolution and the browser you are using as I do not see the same issue on my end.

    Regards,
    Andre

    in reply to: Offline Payment #1069370

    Hello Franco,

    Unfortunately, there is no such option in the Hotel Booking plugin by default, however, you may try one of the third-party solutions, e.g. this one.
    Since this is the WooCommerce plugin, you will need to also get our WooCommerce Payments add-on to be able to integrate this payment gateway to the Hotel Booking.

    Regards,
    Andre

    in reply to: theme wizzard #1069367

    Hello David,

    Looks like you have tried importing sample data before setting up pages and other theme settings. Kindly submit your request to our Help Desk, so we assist you with the installation process.

    Regards,
    Andre

    in reply to: Booklium starting issues #1069361

    Hello Maurice,

    Sure, I will gladly do that, you will find answers to the above questions below:

    1. The issue has been fixed in the Hotel Booking plugin v. 3.9.3. The issue is since the plugin is built in the purchased Booklium theme, it can be updated along with the theme only. It usually takes some time for our developers to update the theme to make sure everything works in tact. If you do not want to wait for the theme update, it is recommended to get the Hotel Booking plugin license separately in order to receive plugin automatic updates regardless of the theme version.

    2. Images are all the same size on the theme demo: https://themes.getmotopress.com/booklium-default/villas-grid-view/. It is recommended to use square images, as they are used in the theme by default. The image dimensions used in the Booklium theme by default are 892×892 px.

    3. By default the Hotel Booking plugin has the base price displayed on the front-end, not the lowest one. As I can see on your screenshot the base price is $55. If you are using variable pricing you should set the lowest price as the base price in order to have it displayed on the front-end.

    4. The map can be added to each accommodation type easily. You may either use one of the available additional plugins on the web or use the Google Maps embed code and insert it directly in the page content area.
    You will find some directions on how to implement the Google Maps in this thread.

    5. Currently this is how the Hotel Booking plugin functions by default. However, we do have such a feature request and are currently collecting our users feedback. In case there are more similar requests from other users, we might consider implementing this feature in one of the plugin future updates.

    6. In order to avoid your guests being redirected to the Search Results page when booking directly from the accommodation type pages, you should navigate to Accommodation ->Settings and enable the “Skip search results page and enable direct booking from accommodation pages.” option there.
    The reason you get a screen with “Confirm Reservation” button is because the Hotel Booking allows multi-booking, so you are able to book several accommodations right from the Search Results page and then click “Confirm Reservation” – on the Checkout page you will see all the booked accommodations.

    7. In order to enable the Deposit type payment you should navigate to Accommodation ->Settings ->Payment Gateways and choose the “Deposit” next to the User Pays option for selection. Make sure to also enable and set up one of the available online payment methods, so your guests could actually pay the deposit.
    You will find detailed information regarding this matter in plugin documentation.

    Regards,
    Andre

    in reply to: It is possible to book only some type of services? #1069359

    Hello Matej,

    Unfortunately, no. As I have mentioned in the previous reply such services will not be related to the Hotel Booking, therefore will not be displayed in the calendar – selling services via WooCommerce is just one of the options.

    Regards,
    Andre

    in reply to: Pay on Arrival Confirmation #1068870

    Hello Maurice,

    I would ask to submit a request to our Help Desk, so we take a closer look at the issue and provide a solution.

    Regards,
    Andre

    in reply to: hotel booking – update is not working #1068868

    Hello there,

    You should make sure to activate the plugin license before being able to update it. You may find the license key in your personal MotoPress account under Licenses tab. Copy the license, navigate to Accommodation ->Settings ->License and insert and activate the license there.
    Once it is done you will be able to update the plugin.

    Regards,
    Andre

    in reply to: amenities showing as links #1068866
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Viewing 15 posts - 1,051 through 1,065 (of 1,926 total)
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