Availability Calendar Not Loading

[Michele]

This reply has been marked as private.

[Pavel Lukáš]

There is already a new version 4.8.3 so test it.

[UPR]

How do I revert back to 4.7.*?? Experiencing massive issues with this including incorrect pricing for number of guests and services not added during the booking process but charged upon check-out!

[Michele]

Unfortunately, the 4.8+ version was born bad; as for me, I decided to stay with the 4.7.4 version, at least for a few more months, hoping for some change of direction from MotoPress developers (only the loading wheel that now appears every time I open the calendar, has made all my customers angry). To revert to the previous version, refer to a backup or open a ticket and ask them to provide you with the plugin in the desired version (in this case, 4.7.4).

[Robert]

4.8.3 still has long load times which are unacceptably long.

[Michele]

I asked technical support, and they told me that this “long load times” is a new feature (I’m not clear what feature it is). So it seems that nothing can be done about it.
Since I don’t need this feature I have decided to stay on version 4.7.4 for the next few months, assuming it is unnecessary to upgrade for security/compatibility reasons with new versions of WordPress.
This is not the first time that Motopress has launched a version without the appropriate controls; in these cases, you must be very patient and wait; there are no other options. Maybe next year, with version 5, it will be better.

[J. Davis]

Hi, The loading wheel is an optimization of the page loading time. The page is loaded much faster now because the availability information is pulled only when datepicker is initialized/opened.
We do not experience long delays while loading the dates in the datepicker. For example, you may check it on our demo site https://hbdemo.getmotopress.com/villagio/ Thus it would be rather helpful if you could copy the site to the staging mode and give us access to investigate it. Thanks.

[Michele]

Unfortunately, the problem with loading times is affected by the number of rooms present. Only a few are in the demo, so the times are acceptable. Otherwise, the “loading wheel” would run much longer.

Anyway, I would suggest creating an option for this new feature. One activates it if one wants; otherwise, one stays with the previous mode. Customers hate the loading wheels.

[Robert]

I have created a staging area and sent access to the Support mail box. Hopefully we can get this addressed.

I have four accommodation types and with only four customers still hate the loading wheel.

[Michele]

FYI, I created a staging area a few weeks ago, but tech support closed the ticket, saying it is not a problem but rather an improvement.

Unfortunately, there is nothing we can do only stay with version 4.7.4, and we hope it will not cause problems with the upcoming WordPress 6.4 update. In my experience over several years using Motopress, I never upgraded their plugins before carefully testing them.

[J. Davis]

Thank you for the submitted tickets. We will take a closer look at your websites.

[Peter Edwards]

Ticket #66217 Availability Checker

Unable to enable LiteSpeed Caching without the issue coming back.
List of exclusions provided dont fix the issue
Ticketsolved by your Support Agent and told to contact Lite Speed Support instead?
Still have the problem on our site
Can you please let us know how to fix this issue
LiteSpeed Cache have come back and said to contact the Plugin support?

New ticket opened #67447

[Peter Edwards]

I saw a recent update and applied it which stated in the details that it has fixed issues with Cache and the availability calendar.

The issue has returned on day 2 of having LiteSpeed Cache enabled again.

Obviously the issue is not yet resolved.

Have updated the ticket #67447

Please assist. We need to know what is going on here and how to overcome this issue asap.

[Robert]

Has anyone had updates from their support tickets on this issue? I haven’t heard any updates yet so just wondering if anyone else has.

Cheers,
Rob

[Michele]

Unfortunately, I haven’t heard anything yet. I have activated a staging version for their testing, but there doesn’t seem to be any advancement at the moment. Remember that this is not a problem for them, so I don’t think they spend much time on it.

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