Adults/Children Error

This topic contains 1 reply, has 2 voices, and was last updated by   Mary Evans 4 weeks, 1 day ago.

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  • #855944

    Charlotte Jones
    Participant

    Quite confused by the adults/children settings.

    For example, I have a room which sleeps 4. This can either be 4 adults OR 2 adults & 2 children OR 3 adults & 1 child etc.

    When I create the accommodation type, I have to set the capacity for adults & children. I’ve set it to 2 adults and 2 children, but this means that during the booking confirmation process, someone can’t book for 4 adults, or 1 adult and 3 children etc.

    How can I fix this?

    I tried disabling adult & children options in the settings and using ‘guests’ instead, and whilst this works for the search availability form, it still shows adults and children during the booking process.

    #860439

    Mary Evans
    Moderator

    Hello Charlotte,

    Thank you for contacting us.
    If the “children” option does not matter for your website, in the Accommodation tab > Settings you can hide “children” field and use Guests label instead in the Guest Management section. In this way, a guest will see only the adults’ occupancy and on the checkout page will have to select the guests’ number.
    If you still have the issue unsolved, please, submit us a ticket here.
    We have also added your request to our feature request list and can notify you when it gets implemented.

    Best regards,
    M. Evans

    • This reply was modified 4 weeks, 1 day ago by   Mary Evans.
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