Coupon not applying to deposit

[Antoine Guillaume]

Hello,

I am experiencing an issue with the 100% discount coupon with Stripe. The problem does not occur with all my accommodations, and it seems to be related to the pricing, but I’m not sure about the specifics.

Details:

The 100% discount coupon works perfectly for some accommodations (I apply it, and I can book without paying anything). However, for some accommodations, even when the discount coupon is applied, the deposit amount and the total amount show as 0€, but I am still prompted to pay the initial deposit.

For example, when I want to book for 13 nights, the total amount of the booking is 1,114.23€, and the deposit (30%) is 334.27€. I apply the 100% coupon, the booking amount and the deposit display as 0€, but the Stripe card module still appears, and I’m required to pay the deposit (334.27€). And for the same accommodation but with different booking dates, the coupon applies perfectly.

I am seeking assistance to identify and resolve this issue. Any guidance or suggestions would be greatly appreciated.

Thank you!

[J. Davis]

Hi Antoine,
If you use any caching plugin you can try to exclude the checkout page from caching. Feel free to contact our support team if it does not help.

[Author]

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