“Book Now” Button Does Not Work

[Vic Laranja]

I am experiencing an issue with the Book Now button at the bottom of the Booking Confirmation page. When I click on it, nothing happens, no page opens, no activity at all. I read a comment that it may have something to do with the Terms & Conditions page, but I’ve stripped that down to just text using an Elementor Canvas page type, no side bar.

My page is setup to Stripe directly through the Motopress Settings. I have tried to set it up using the paid Woocommerce add on, with Stripe attached but when I do that, no credit card payment options even pop up.

I need to fix this asap because this is for a client who gets transactions a few times per week. Please help me, I’ve tried to troubleshoot for hours on my own now.

[Andre Flores]

Hello, Vic!

You should open the browser Developer’s Tool console (F12 key) while checking out and click “Book Now” button to see whether any errors are returned in the console. I assume there are issues with the payment gateways, which are not set-up properly. If the are unable to get to the bottom of the issue, I would recommend submitting a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Vic Laranja]

I am still trying to figure this issue out. When I have the Accomodations>Settings>Payment Gateways set to Stripe, it allows me to input my credit card information but the Book Now button doesn’t work.

When I use Woocommerce Extension and attach it to Stripe, nothing comes up to input any credit card information at all.

I have contacted Help Desk and have not received any reply yet?

[Andre Flores]

Hello, Vic!

Your request #30358 is now in progress, kindly expect a response shortly.

Regards,
Andre

[Barbara Fresz]

Hi there, I have the same issue as Vic above, and have not received any support!

[Silvia Bovo]

This reply has been marked as private.

[Andre Flores]

Hello Barbara,

Do you have a ticket raised regarding this matter? If so, kindly provide me with the ticket #. As for the issue Vic had, it was caused by the fact that reservation product created for WooCommerce Payments had “0” price.

Regards,
Andre

[Andre Flores]

This reply has been marked as private.

[Jose Soto]

Hi.

I’m having the same issue. My ticket number is 77567. My reservation product created for WooCommerce Payments doesn’t have “0” price so it seems there’s something else happening.

Thanks.

[J. Davis]

Hi Jose,
I see one of our agents works with you on this ticket. Please check his latest reply and do not hesitate to ask any additional questions there.

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