- This topic has 26 replies, 6 voices, and was last updated 1 year, 4 months ago by J. Davis.
- April 16, 2020 at 8:57 pm #943069Thomas KolnowskiParticipant
Thank you for the reply, Mr. Davis. The problem is that these “Airbnb (Not available)” transactions remain on the calendar for 12 hours – in our case, they appear at 12:01 PM each day and don’t get removed until 12:01 AM the following day when Airbnb finally removes the blocks from their native calendar. Then of course they immediately re-appear the next day.
Again this causes our hotelier issues every day since he must individually examine each new booking on the MotoPress admin calendar to see if it is legitimate. Please see a portion of our admin calendar at the moment in this image:
Here, Bookings 17017, 17019, 17111, 17115, and 17113 are all “Airbnb (Not available)” transactions.
I am pleading again on behalf of our hotelier client for you to consider one of the following enhancements:
1) Provide an option in MotoPress > Accommodation > Settings to Exclude all “Airbnb (Not available)” transactions from generating the MotoPress calendar. In other words, ignore these when the iCalendar file is parsed.
2) Import the “Airbnb (Not available)” transactions, but code them with a different color or special text on the MotoPress admin calendar so they are immediately recognizable by the hotelier staff.
Thank you again.
Digitized House Media, LLCApril 17, 2020 at 8:35 am #943202J. DavisKeymaster
Thank you for your question. In order to delete the imported bookings you may navigate to Dashboard > Booking > All Bookings > Imported (tab) > select all bookings and Bulk Delete the booking page by page. You will also need to remove them from the trash after you delete all the imported bookings.
J. DavisApril 17, 2020 at 4:08 pm #943414J. DavisKeymaster
Thank you for your feedback. Have you checked whether there is a possibility to exclude such bookings from ical file on the side of Airbnb? Probably there is some kind of toggle to exclude such blocks?
We may check if it is possible to style such bookings into a different color. Could you submit a request to our support team referring to this topic?
J. DavisApril 17, 2020 at 4:21 pm #943415Thomas KolnowskiParticipant
Thanks again for your reply, Mr. Davis. No, there is no setting from the Airbnb side to exclude such bookings from their iCal export. We have done exhaustive research on that and can confirm there are no definitely no settings in Airbnb.
I will proceed with logging a support request on the topic per your suggestion.
Digitized House Media, LLCApril 17, 2020 at 4:50 pm #943425Thomas KolnowskiParticipant
Mr. Davis – please see new Support Request:
Thomas KolnowskiApril 20, 2020 at 2:20 pm #944259Andre FloresModerator
Thank you, your request has been received and is currently under investigation. We will provide you with further updates in submitted ticket.
AndreMay 16, 2020 at 2:25 am #954735JonathanParticipant
Following. We currently are having this exact same issue with AirBnB calendar syncing. What was the resolution here?May 16, 2020 at 2:18 pm #954813Thomas KolnowskiParticipant
Hi, Johnathan. We have developed a CSS workaround here for our hotelier clients that may of use to you. It styles Airbnb “Not Available” bookings (and other OTA bookings) with special shading and text.
See this thread we published:
Digitized House Media, LLCMay 18, 2020 at 3:37 pm #955626JonathanParticipant
Thank you, but a CSS-only workaround is not a solution as the room dates become unbookable for guests on our website due to AirBnBs ical import. So it’s more that just styling them differently for the admin calendar view. Will continue with other ideas.May 21, 2020 at 1:52 pm #957032J. DavisKeymaster
Thank you for your question. Airbnb blocks some days in the calendar when you set up Availability settings. Thus Airbnb adds the blocked dates to ical file to inform other platforms that those dates should be blocked. That’s why other platforms also get such dates as blocked and so you have the same calendar on all the platforms.
Our plugin just imports all the bookings that are stored in iCal files that Airbnb generates. If you think that your availability configuration added via the Airbnb account should not be reflected in the ical file, then you should contact Airbnb and ask them not to add such events to the ical file.
J. DavisMay 21, 2020 at 4:10 pm #957126Thomas KolnowskiParticipant
Hi, Jonathan – I understand your frustration with the Airbnb events import. With our hotelier clients, we have found we can eliminate the “Airbnb (Not available)” events getting imported to MHB by adjusting the the settings for the individual accommodations in Airbnb.
You can do this by going to Availability > Reservation Preferences then setting the “Advance Notice” = Same Day by 12:00 AM and Preparation Time = None.
This setting works fine for accommodations where there is no prep time required (e.g., camp site or caravan site).
Hope this helps!
Digitized House Media, LLC (Austin, Texas USA)May 22, 2020 at 7:31 am #957320J. DavisKeymaster
Thanks for your help. Your Airbnb experience is much appreciated.
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