Airbnb iCal ICS sync issue

Viewing 12 posts - 16 through 27 (of 27 total)
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  • #943069
    Thomas Kolnowski
    Participant

    Thank you for the reply, Mr. Davis. The problem is that these “Airbnb (Not available)” transactions remain on the calendar for 12 hours – in our case, they appear at 12:01 PM each day and don’t get removed until 12:01 AM the following day when Airbnb finally removes the blocks from their native calendar. Then of course they immediately re-appear the next day.

    Again this causes our hotelier issues every day since he must individually examine each new booking on the MotoPress admin calendar to see if it is legitimate. Please see a portion of our admin calendar at the moment in this image:

    screen shot 04-16-2020

    Here, Bookings 17017, 17019, 17111, 17115, and 17113 are all “Airbnb (Not available)” transactions.

    I am pleading again on behalf of our hotelier client for you to consider one of the following enhancements:

    1) Provide an option in MotoPress > Accommodation > Settings to Exclude all “Airbnb (Not available)” transactions from generating the MotoPress calendar. In other words, ignore these when the iCalendar file is parsed.

    2) Import the “Airbnb (Not available)” transactions, but code them with a different color or special text on the MotoPress admin calendar so they are immediately recognizable by the hotelier staff.

    Thank you again.

    Thomas Kolnowski
    Digitized House Media, LLC

    #943202
    J. Davis
    Keymaster

    Hi Arslan,

    Thank you for your question. In order to delete the imported bookings you may navigate to Dashboard > Booking > All Bookings > Imported (tab) > select all bookings and Bulk Delete the booking page by page. You will also need to remove them from the trash after you delete all the imported bookings.

    best regards,
    J. Davis

    #943414
    J. Davis
    Keymaster

    Hi Thomas,

    Thank you for your feedback. Have you checked whether there is a possibility to exclude such bookings from ical file on the side of Airbnb? Probably there is some kind of toggle to exclude such blocks?
    We may check if it is possible to style such bookings into a different color. Could you submit a request to our support team referring to this topic?

    Best regards,
    J. Davis

    #943415
    Thomas Kolnowski
    Participant

    Thanks again for your reply, Mr. Davis. No, there is no setting from the Airbnb side to exclude such bookings from their iCal export. We have done exhaustive research on that and can confirm there are no definitely no settings in Airbnb.

    I will proceed with logging a support request on the topic per your suggestion.

    Best,
    Thomas Kolnowski
    Digitized House Media, LLC

    #943425
    Thomas Kolnowski
    Participant

    Mr. Davis – please see new Support Request:

    https://support.motopress.com/hc/en-us/requests/26395

    Best,
    Thomas Kolnowski

    #944259
    Andre Flores
    Moderator

    Hi, Thomas!

    Thank you, your request has been received and is currently under investigation. We will provide you with further updates in submitted ticket.

    Regards,
    Andre

    #954735
    Jonathan
    Participant

    Following. We currently are having this exact same issue with AirBnB calendar syncing. What was the resolution here?

    #954813
    Thomas Kolnowski
    Participant

    Hi, Johnathan. We have developed a CSS workaround here for our hotelier clients that may of use to you. It styles Airbnb “Not Available” bookings (and other OTA bookings) with special shading and text.

    See this thread we published:

    Feature request: Shading or Different Colors for Imported Bookings

    Best,
    Thomas Kolnowski
    Digitized House Media, LLC

    #955626
    Jonathan
    Participant

    Thank you, but a CSS-only workaround is not a solution as the room dates become unbookable for guests on our website due to AirBnBs ical import. So it’s more that just styling them differently for the admin calendar view. Will continue with other ideas.

    #957032
    J. Davis
    Keymaster

    Hi Jonathan,

    Thank you for your question. Airbnb blocks some days in the calendar when you set up Availability settings. Thus Airbnb adds the blocked dates to ical file to inform other platforms that those dates should be blocked. That’s why other platforms also get such dates as blocked and so you have the same calendar on all the platforms.
    Our plugin just imports all the bookings that are stored in iCal files that Airbnb generates. If you think that your availability configuration added via the Airbnb account should not be reflected in the ical file, then you should contact Airbnb and ask them not to add such events to the ical file.

    best regards,
    J. Davis

    #957126
    Thomas Kolnowski
    Participant

    Hi, Jonathan – I understand your frustration with the Airbnb events import. With our hotelier clients, we have found we can eliminate the “Airbnb (Not available)” events getting imported to MHB by adjusting the the settings for the individual accommodations in Airbnb.

    You can do this by going to Availability > Reservation Preferences then setting the “Advance Notice” = Same Day by 12:00 AM and Preparation Time = None.

    Screen Shot 2020-05-21 at 10.48.04 AM.png

    This setting works fine for accommodations where there is no prep time required (e.g., camp site or caravan site).

    Hope this helps!

    Best,
    Thomas Kolnowski
    Digitized House Media, LLC (Austin, Texas USA)

    #957320
    J. Davis
    Keymaster

    Hi Thomas,

    Thanks for your help. Your Airbnb experience is much appreciated.

    best regards,
    J. Davis

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