J. Davis

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Viewing 15 posts - 3,316 through 3,330 (of 3,450 total)
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  • in reply to: Never Ending Spinning Gears when try to edit slide #288590

    Hi Octavio,

    We’ll do our best to release an update with fix today. Thank you for your patience and understanding.

    Best regards,
    John

    in reply to: No vertical scroll (for page) on content editor #288570

    Hi Shane,

    I need to have access to your WordPress to test your theme. Please submit a request providing admin access if you have not done that yet. We’ll check the issue with your theme.

    Best regards,
    John

    in reply to: Как сделать форму подписки? #288535

    Hi Tatiana,

    It is possible to add Another MailChimp shortcode using default WordPress editor. When you have pasted valid MailChimp Api Key into Another MailChimp settings you will see an envelope icon in TinyMCE toolbar (default WordPress Editor).
    Also you can add Widget Area with MailChimp widget using MotoPress Content Editor.

    Best regards,
    John

    in reply to: There is no Content section on the template of this page. #287313

    Hi Richard,

    We are currently working to fix this light conflict with CherryFramework. Do not worry we’ll do reply to your request.

    Best regards,
    John

    in reply to: Never Ending Spinning Gears when try to edit slide #287186

    Hi,

    Please accept the deepest apologies. We are working on the fix right now. If you need to edit slides urgently you can contact your hosting provider asking them to rollback to WordPress 4.4.2 version. Once you’ll see a notification about Slider update you will be able to proceed WordPress update again.
    Thank you for understanding.

    Best regards,
    John

    in reply to: There is no Content section on the template of this page. #287183

    Hi Peter,

    We would like to ask you to submit a request to tech support team describing the issue more detailed and providing admin access. We’ll have a closer look at MotoPress WordPress Page Builder installed at your site.

    Best regards,
    John

    in reply to: Create Slider Button Not Working #287179

    Hi Steven,

    Make sure you use latest version of MotoPress Slider. Currently it is 1.3.2 version. If it is up to date we would recommend to submit a request to our tech support team providing admin access. Our technicians will have a look at it.

    Best regards,
    John

    in reply to: Not Working #286742
    This reply has been marked as private.
    in reply to: motopress editor dont stop loading… #286497

    Hi Ignacio,

    Please make sure you have provided admin login details for our tech support team. They will have a look at the issue and fix it for you so that you could use MotoPress Content Editor.
    We can submit a refund in case when we are not be able to fix the issue. But we need to have a chance to do that.
    Thank you for understanding.

    Best regards,
    John

    in reply to: Never Ending Spinning Gears when try to edit slide #286486

    Hi Sharon,

    We realize the importance and priority of this issue and we are doing our best to fix it as soon as it is possible. Thank you for understanding.

    Best regards,
    John

    in reply to: Never Ending Spinning Gears when try to edit slide #285986

    Hi Saul,

    We have discovered WordPress 4.5 incompatibility issue. We’ll fix it as soon as possible and release a fix in updated version.
    Please accept the deepest apologies for inconveniences.

    Best regards,
    John

    in reply to: Error message after updating cherryframework #285269

    Hi Justin,

    It is clearly indicated that issue occurred to CherryFramework4 Integration addon due to the URL /wp-content/plugins/motopress-cherryframework4/assets/follow.png You should contact CherryFramework developers to fix the error as it happened right after its update.

    Best regards,
    John

    in reply to: Not Working #285246

    Hi Cielo,

    Probably you use out of date Lite version. Please try to uninstall it first. Then go to your MotoPress account and download plugin of Personal license. Install it to your WordPress and activate its license.
    If it is not helpful you can send your login details to the request you’ve already submitted to our tech support.

    Best regards,
    John

    in reply to: HTML Tags ins Sections #285242

    Hi Lukas,

    We are going to enable it in the next update release. We’ll notify you when it is available.

    Best regards,
    John

    in reply to: Thanks for Section Position!! Great feature. #284778

    Hi Lousie,

    Thank you for your kind words. We do our best to enhance theme usability and we are currently working to enable HTML at Front page in the next versions.
    We really appreciate your feedback.

    Best regards,
    John

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Viewing 15 posts - 3,316 through 3,330 (of 3,450 total)
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