"Sorry, but no booking was found."

[Shawn DeWolfe]

Where is the documentation for how / where to place the checkout?

When I used the shortcodes (below) on the Booking Confirmation page,

[mphb_checkout]

[mphb_payment_request_checkout]

On the front end of the booking process, I get

I get “Sorry, but no booking was found.”

Where should the [mphb_payment_request_checkout] go for it to connect to the current order being booked?

[Shawn DeWolfe]

Here’s the page were the problem is showing itself –
https://victoriaharbourmicroloft.com/accommodation/micro-loft-218/

[J. Davis]

Hi Shawn,

Thank you for your question. You should place just [mphb_checkout] shortcode on Checkout page of Hotel Booking plugin.
The other shortocde [mphb_payment_request_checkout] should be placed on other page where you would charge the rest of deposit. It can be placed if you use Payment Request addon only.

best regards,
J. Davis

[Fiona Lanzino]

Hi – I have the same problem too – it just comes up with sorry, no booking was found. I bought the payment request plugin last week – what have I done wrong in the set up? 🙂

[Andre Flores]

Hello Fiona,

You should make sure to create the Payment Request page with [mphb_payment_request_checkout] shortcode inside and assign it to corresponding option under Accommodation ->Settings ->Extensions ->Payment Request tab.
Also check so you have a Checkout page with [mphb_checkout] shortcode created and assigned to corresponding option under Accommodation ->Settings ->General tab.
If the issue persists, get back to me with your website URL and temporary access to WordPress dashboard in a private reply, so I take a closer look at it.

Regards,
Andre

[Jeff DuBree]

On our website we have accommodation bookings and a few tangible items. We use the payment request add on and Woocommerce payments. Our check out page does not have the [mphb_checkout] shortcode. It has [woocommerce_checkout]. Can the motopress shortcode be added to the same page to correct the no booking found message?

[J. Davis]

Hi Jeff,
You need to have 2 separate checkout pages:

1. WooCommerce checkout with [woocommerce_checkout] shortcode. It should be selected as the Checkout page at WooCommerce > Settings > Advanced
2. Hotel Booking Checkout with [mphb_checkout] shortcode. It should be selected as Checkout page at Accommodation > Settings.

There is no option to use one checkout page for both hotel booking and woocommerce.

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