Site-wide issues from upgrade

[Cian de Staic]

Hi,
I’ve updated a large portion of the site (elementor and Hotel booking plugin) included and it has led to numerous issues, most of all, users getting an error occured message at checkout – is this known? theres a warning on an even newer elementor version that is not verified with my version of hotel booking. please advise best course of action. Current restoring to a version 2 weeks ago (hotel booking 4.8.8)

[Cian de Staic]

FYI I am using the Albatross theme also which is very difficult to customise -any tips here would be greatly appreciated

[J. Davis]

Hi Cian,
I could not replicate the issue locally. Please contact our support team by submitting a request and describing your concern in more detail, providing real examples and screenshots.

[Diego Franco]

hi there! I´ven been having the exact same issue, my costumers are contacting me directly to book, this issue is definitely affecting our revenue.

[Cian de Staic]

Yep, same for me – 4/5 guests. I’ve managed to replicate the error and got this in the debug.log

[14-Aug-2025 21:28:23 UTC] Exception: Required string parameter paymentMethodType is missing in request. in /home1/arasdest/public_html/wp-content/plugins/motopress-hotel-booking/includes/ajax-api/ajax-actions/abstract-ajax-api-action.php:77
Stack trace:
#0 /home1/arasdest/public_html/wp-content/plugins/motopress-hotel-booking/includes/ajax-api/ajax-actions/create-stripe-payment-intent.php(40): MPHB\AjaxApi\AbstractAjaxApiAction::getStringFromRequest(‘paymentMethodTy…’, true)
#1 /home1/arasdest/public_html/wp-content/plugins/motopress-hotel-booking/includes/ajax-api/ajax-actions/abstract-ajax-api-action.php(186): MPHB\AjaxApi\CreateStripePaymentIntent::getValidatedRequestData()
#2 /home1/arasdest/public_html/wp-includes/class-wp-hook.php(324): MPHB\AjaxApi\AbstractAjaxApiAction::processAjaxRequest(”)
#3 /home1/arasdest/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
#4 /home1/arasdest/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /home1/arasdest/public_html/wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’)
#6 {main}

have raised a ticket on it. Can this be prioritised ASAP as I’m losing customers, thank you

[Andre Flores]

Hello Diego,

Kindly submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new and provide temporary access to the WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre Flores

[Andre Flores]

Hello Cian,

The issue is already under investigation in the ticket #101657.

Regards,
Andre Flores

[Author]

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