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Bonjour,
Il y a l’option d’annulation dans le thème LUVIANA je trouve le mail de validation, ainsi que la case pour l’option d’annulation mais je ne trouve pas d’endroit ou choisir pour tel ou tel chambre la politique d’annulation car nous avons 2 types de logement qui n’ont donc pas les même règlementation, savez vous comment faire ?
Merci d’avance pour votre réponse
Hi Patrice,
If you allow the customer to cancel the booking via the link, they can do it at any time before the check-in date. You can check this article to learn how it works.
If you have a strict cancellation policy, you can disable the native cancellation via the link. Then describe the rules of the pages of each accommodation type, terms, and conditions page, etc. Additionally, you can add a custom page with a custom contact form to let the guests contact you and request to cancel a booking. Thus you will be able to review each cancellation request manually.
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