Payment Request Email to customer & admin not sent automatically

[Daniel Steinmann]

We just bought and installed the Hotel Booking Payment request plugin but it seems that payment request emails are not being sent automatically. We had to trigger it manually.

Settings:
– Automatic Emails / yes
– Days before check in 30 / for check-in on July 3rd an email did not send until triggered manually on June 4th
– email addresses entered are correct and there is no email sent failure in the log
– Disable email notification / No. Which is also true for the particular booking where this is also set to “no”
– license key is valid and active

Thank you

[Andre Flores]

Hello Daniel,

I would recommend that you install WP Crontrol plugin and check whether there are any issues with the cron job on your server under Tools ->Cron Events. If there are no warnings/errors there, check whether you have the mphb_cron_request_payments event scheduled in the list of events.
If there is still no luck in defining what cases the issue, submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at it.

Regards,
Andre

[Daniel Steinmann]

Hi Andre,

Thank you! Seems there is no problem with the cron events and the event appears to be scheduled an has no errors. I will do as suggested and send the request to Help Desk.

Daniel

[Andre Flores]

Thank you for cooperation, will wait for your request at the Help Desk

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