Orders handled through PayPal stay pending and do not release

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This topic contains 1 reply, has 2 voices, and was last updated by   J. Davis 2 years, 3 months ago.

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  • #586344

    Mark

    We’re having a little hickup with the PayPal option for purchasing.

    When we pay through PayPal, and then return to the Merchant (our site), we get an order Success.
    However, when we go into orders, the order in question has the status of Pending.

    We can manually release it, and everyone gets their receipt and the order goes through. However, we need this to happen automatically.

    Is there a setting we need to set to make this happen? .

    Thanks, mark

    #589032

    J. Davis
    Keymaster

    Hi Mark,

    Most likely PayPal requires SSL connection to complete orders automatically. Please refer to PayPal docs and enable https connection for your website.

    Let me know if it’s helpful.

    Best regards,
    John

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