Layer not hiding

[Irving]

Hello there guys!
I’m trying to accomplish a simple task here, just hiding a layer of a slide. However I can’t make it work, this are my settings for that layer (the layer is an html layer, just text):

Start Animation: FadeIn / linear / 1000
End Animation: FadeOut / linear / 1000

Display at (ms): 0
Hide at (ms): 4000

MotoPress Slider 1.3.2
Wordpress 4.4.2

Active Plugins:
Activity Log 2.2.11
Cherry Plugins
Monstroid Plugins
MotoPress Plugins
Yoast SEO 3.1.2

[J. Davis]

Hi Irving,

I’ve tested Slider and it is running properly on my side with mentioned environment. Could you submit a request providing admin access details and we’ll check it your particular case.

Best regards,
John

[Evo]

Hi Guys,

My layer is not hiding as well. We just purchased the latest version of motopress.

Everything else is working.

[J. Davis]

Hello Evo,

Could you specify its properties and Slideshow delay/duration configurations?

Best regards,
John

[Evo]

Yes – even though I tried everything!

Appear at 1000
hide at 3000

It just doesn’t disappear

[J. Davis]

Hello Evo,

Please specify the Duration value http://prntscr.com/essb5q As you can see it may take all the time you allowed for layer to be showed. Thus you should either increase appearance time or decrease Duration value for animation.

Best regards,
John

[Evo]

Thank you but I have tried all of those and nothing works 🙁

http://prnt.sc/et0vde

Chrome, IE at least… 🙁

[J. Davis]

Hello Evo,

Please try to set Duration of animation to ‘0’ for both hide and appear animation types http://prntscr.com/et7tvy If it is not helpful you can submit a request and provide access to your WordPress.

Best regards,
John

[Evo]

Hi – thank you very much for your support – I did try that before and now again but it doesn’t work.

How should I give you access? Perhaps Skype and share screen?

evo.stefanov

[J. Davis]

Hello Evo,

You can submit a request to our support team. It is private and secure so you do not need to worry about safety of your information.

Best regards,
John

[Mark]

Hi John,

Do you have any direct email ID to reach you.

Thanks,

[J. Davis]

Hello Mark,

We have linked the text to create a new request in the message above. Also you can email us by the following address motopressapp [at] gmail.com

Best regards,
John

[Author]

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