- This topic has 15 replies, 1 voice, and was last updated 9 months ago by Hendy.
- July 18, 2017 at 4:43 pm #546846QuentinGuest
I am getting the below error when trying to use Visual Builder on any page on my site. No page will load to edit in Visual builder. Any help is appreciated.
TypeError: this.emptySceneDroppable.droppable is not a function.
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
Platform: Win32July 18, 2017 at 6:11 pm #547007QuentinGuest
I discovered that if I use internet Explorer or Microsoft Edge it works just fine.
Appears to be Google Chrome Specific with Java.July 18, 2017 at 7:14 pm #547028QuentinGuest
I take that back, the error started happening again in any browser I used. Any help is appreciated.July 20, 2017 at 3:24 pm #547678J. DavisKeymaster
Check whether there is installed latest version of plugin. At this moment it is 2.2.0-2.4.1. You can get latest version at your account or marketplace where you purchased plugin.
Check whether it works with new created page. For this to create a new page and launch Visual Builder. If it does not work you can skip to another step.
If it works go to page(s) where it does not work and check its content for third party scripts, codes, etc. You can also submit a request and we’ll test that page for you.
Check whether preview for draft pages works correctly. For this add new page, type any word e.g. ‘test’ and click ‘Preview’ button. If you can see the page with word you typed you can skip to the next step. If you can not see the preview of that page it might be incorrectly configured Under Construction mode or .html file in the root folder of your site.
There might happen a conflict with other plugin or theme. So you can try to disable plugins one by one and test Visual Builder to find the conflict plugin. If it does not work when all plugins are disabled (except Content Editor) you can try to activate another theme.
JohnMarch 26, 2018 at 6:29 am #661257Martin JonesParticipant
I am getting the exact same error tried all fixes but to no avail, has anyone found a work around for this as I don’t seem to be getting any replies from support at the moment cheers.March 28, 2018 at 3:31 pm #662328J. DavisKeymaster
We’ve faced few cases when FireWall was blocking the required file. We’re trying to find out why it is blocked and provide a solution as soon as it is possible. We’ll post here when get any news on this. Thank you.
JohnMarch 29, 2018 at 7:14 pm #662947Martin JonesParticipant
Thanks John hopefully a fix will be available pretty soon cheers.April 14, 2018 at 9:02 am #668554Arkadiusz KaźmierczakParticipant
I have the same problem… What now?April 16, 2018 at 8:34 am #668863J. DavisKeymaster
We are trying to find out the reason some hosting providers/ firewall services blocks WordPress requests required for Content Editor however they just whitelist IP of site owner without saying how to prevent that. Could you submit a request so we’ll check your WordPress installation and see if the reason of the issue is blocked request.
JohnNovember 19, 2018 at 9:50 am #740712Brian K SibandaParticipant
This is happening to me nowNovember 21, 2018 at 3:05 pm #741709J. DavisKeymaster
Thank you for notifying us. Do you have an open request? Did you manage to find the error with blocked request link?
J. DavisMarch 17, 2019 at 9:04 am #783997Bonsignore AurelienParticipant
I have this error :
a.draggable is not a function
Any idea to resolve this error ?
ThanksMarch 20, 2019 at 9:04 am #785236J. DavisKeymaster
What version of plugin and WordPress are installed at your site? Do you experience the error on certain page/post or all posts/pages?
J. DavisJanuary 9, 2020 at 8:25 pm #903252Chris HallgrenParticipant
Hopefully this helps someone. I’ve been having this problem and was able to resolve it. This is on a site that I’ve had for several years. We don’t make edits very often but recently needed to make some changes. I went to start the Visual Editor and got this error –
“an internal error occurred during loading Visual Builder. Please submit this data to support team. TypeError: a.draggable is not a function.”
Here’s my resolution in a nutshell – We host at GoDaddy. GoDaddy’s firewall wants to block some Visual Editor functions. To get past this, I have to whitelist my IP address in the Firewall. Apparently my IP address had changed and so as soon as I whitelisted my new IP address, the Visual Editor worked.
Best of luck,
ChrisJanuary 21, 2020 at 12:53 pm #907404J. DavisKeymaster
Hi Chris, We highly appreciate your shared experience. Usually that firewall is called Sucuri. Thanks.
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