- This topic has 4 replies, 3 voices, and was last updated 6 days, 10 hours ago by Andre Flores.
- July 17, 2021 at 3:32 am #1157659Ashleigh BamfordParticipant
A customer hasn’t received their approved booking email. How can I resend this to them? I can’t find this information anywhere?
CheersJuly 19, 2021 at 4:54 am #1158146Andre FloresModerator
The feature is available in the Hotel Booking plugin starting from v. 3.9.3. You should open the booking in question and use the “Resend Email” button at the right: https://prnt.sc/1d36ea9.
AndreJuly 20, 2021 at 12:49 am #1158614Vasyl MelnychukParticipant
I have a similar question, but in my case the “resend email” button doesn’t work. It shows message “Confirmation email has been sent to customer” but nothing was sent. Tested on different bookings and emails. Plugin version is 3.9.5. Any ideas?
VasylJuly 20, 2021 at 1:16 am #1158624Vasyl MelnychukParticipant
UPDATE: found the issue: confirmations emails were disabled in plugin settings. But that should be fixed as I don’t want users to receive the emails automatically when they make the booking, but still be able to send emails manually. The “resend email” button should work regardless the setting of automatically sent emails.July 21, 2021 at 2:24 am #1159212Andre FloresModerator
Thank you for the update. I have passed this information to our developers, once I receive any feedback from them, I will immediately let you know.
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