Bug with MotoPress, blank page

[Dessaint Fabien]

Hi,

I bought Emmet theme on Template Monster, included MotoPress Content Editor.
I install it on my wordpress website, but he doesn’t work correctly. I installed MotoPress Content Editor, when I want to create or edit a page or article, I have a blank page, I can’t use it, I’m obliged to uninstall MotoPress Content Editor for edit or create.

http://nsa38.casimages.com/img/2016/12/19/161219020343779360.jpg

I tried with others templates, it’s the same problem, i tried to wordpress 4.7 and 4.5.4 it’s the same.
Can you help me ?

Thanks.

[J. Davis]

Hi Dessaint,

It looks like a server side issue. I would recommend to contact your server administrator to check memory_limit or server space. Probably it is out of memory to handle that request.
You can also try to deactivate useless plugins and remove them.

Best regards,
John

[Dessaint Fabien]

I tried to desactivate others plugins but it’s the same problem.
My MotoPress Content Editor is in 2.0.2, how i can update ?
I try to contact my server administrator.

Regards.

[andy]

I have the same problem. have increased the memory limit, but it’s still not working.

[J. Davis]

Hi Andy and Fabien,

That’s rather strange as WordPress Page Builder is running properly on our side. Could you submit a request providing access details to check MotoPress for you?

Best regards,
John

[Dessaint Fabien]

Hi,

I gave you the acces detail by mail yesterday, you received it ?

Regards.

[J. Davis]

Hello,

Thank you for provided information. I’ve found that there was 64M only set fr memory_limit. I’ve managed to increase its value to 128M via php.ini file on your server and pages can be created successfully as well as Page Builder.

Best regards,
John

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