Automatic calendar synchronization does not work

Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking Automatic calendar synchronization does not work

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #1096601
    David Keller
    Participant

    Hi,

    We have activated the automatic calendar synchronization with FewoDirekt (HomeAway), but the calendar does not update even after two days (testing / waiting).

    We have already spoken to our host and everything is fine there.

    Only when we click the button in the backend > Plugin > Synchronize all external calendars are the data in the system.

    Even the caller via the webbrowser (wp-cron.php) as described here https://motopress.com/forums/topic/calendar-synchronization-interval/#post-907073 does not bring any result.

    All Website Caches are cleared.

    I checked the cron jobs in WP-Cron once and these are available under Cron schedules:

    mphb_bg_2_2_0_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_ical_sync_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_bg_upgrader_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_bg_2_3_0_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_bg_2_0_0_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_bg_bookings_csv_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_ical_upload_cron_interval
    300 (5 minutes) every 5 minutes

    mphb_15m
    900 (15 minutes) quarter of an hour

    mphb_pending_user_approval
    1200 (20 minutes)

    mphb_30m
    1800 (30 minutes)

    mphb_pending_payment
    3600 (1 hour)

    mphb_ical_auto_delete
    21600 (6 hours)

    But under Cron events only this:

    mphb_cron_ical_auto_delete
    MPHB \ Crons \ DeleteOldSyncLogsCron-> doCronJob ()

    mphb_wp_session_garbage_collection
    \ MPHB \ Libraries \ WP_SessionManager \ wp_session_cleanup ()

    What’s the problem? Why is the calendar not updated?

    I also checked the external calendar file manually. All data are correct.

    I need help quickly as the website is already live and bookings are coming in.

    Many thanks for the support.

    Best regards

    #1097792
    David Keller
    Participant

    Can’t anyone please help me?

    #1098282
    Andre Flores
    Moderator

    Hello David,

    Kindly submit your request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1098637
    S Squared
    Participant

    Hi,
    I had a similar issue, calendars were syncing with Airbnb etc no problem every 15mins but all of a sudden we had a double booking that clashed with an Airbnb one and I noted they hadn’t been syncing for almost a week.
    Clearing cache, checking php settings, crons, logs etc shed nothing. I then tried changing the start time under Accomidation -> Settings -> Calendars Synchronization Scheduler (right at the bottom of the first tab on the settings page) to start 10mins from the time it was at that point and they began syncing again and have done now for 48hrs on the schedule set with no issues.
    I recommend trying that as an immediate tactical fix but will monitor this post for the root cause and permanent remediation from the support team.
    Hope that helps,
    Aaron

    #1098706
    David Keller
    Participant

    Hi Andre,

    I have already created a ticket and I am in contact with you about it. Hope for a quick fix. Thank you very much.

    Best regards

    #1098707
    David Keller
    Participant

    Hi Aaron,

    that sounds like an interesting solution, thank you very much for your help! I will try this out once. Originally I had the time set to 00:00. Now I try 00:10.

    Best regards

    #1099693
    S Squared
    Participant

    Hi David,

    Did that do the trick for you and give you a tactical interim solution to get it working again or no joy?

    Hopefully it did but I still remain nervous on our sync with not knowing the rootcause and how something like that kicked it back into life for us. Be interesting to know if it got your going again also.

    Cheers
    Aaron

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.