motopress editor dont stop loading...

This topic has 124 replies, 26 voices, and was last updated 6 years, 6 months ago by J. Davis.

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December 23, 2015 at 6:12 am #220177
save
Guest
Pls Help Have error below link in my wordpress . I can’t edit monopress .
http://red-onions.net/demo/connectcable/wp-content/uploads/2015/12/error.png
December 23, 2015 at 2:22 pm #220379
J. Davis
Keymaster
Hi,
You use out of date version of MotoPress plugin. Please check your license activation and update MotoPress Content Editor to latest version (currently it is 1.6.7).
Best regards,
John
January 2, 2016 at 9:12 pm #224687
Ricardo
Guest
I have the same problem. The following message appears when I try to use the motopress content editor. I have the latest version. (1.6.7).
An internal error occurred during loading Content Editor. Please submit this data to support team.
TypeError: Cannot read property ‘value’ of undefined.
Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36
Platform: MacIntel
January 4, 2016 at 9:41 am #225153
J. Davis
Keymaster
Hi Ricardo,

Actually it is not the same error anyway you can submit a request and provide us with admin access and website URL and we’ll test plugin for you.

Best regards,
John
January 10, 2016 at 1:36 pm #228286
keg
Guest
Just purchased motopress editor. I am experiencing the same problem. The editor never stops loading. it has been 1 hour and it is still loading. Even tried on a new page, doesnt work.
I am using wordpress 4.4 and the latest version of motopress
Any solution? otherwise, i am truly disappointed.
January 11, 2016 at 4:20 am #228624
Bryan Edwards
Participant
You new this three months ago and still sold flawed program. Is that not fraud?
Just purchased motopress editor. I am experiencing the same problem. The editor never stops loading. it has been 1 hour and it is still loading. Even tried on a new page, doesn”t work.
I am using wordpress 4.4 and the latest version of motopress
Any solution? otherwise, i am truly disappointed.
John Smith
Keymaster
Hi Monte,
MotoPress Content Editor 1.6.7 is compatible with WordPress 4.3.1. There is HTML file with Under Construction text uploaded to root folder on your server and it is being loaded instead of website preview. This is causing an issue. That’s why we recommend to remove that HTML file and enable Under Construction mode using plugin like one we advised above.
If you need our assistance you can provide us with FTP details to ticket and we’ll check your files.
Best regards,
John
January 11, 2016 at 10:30 am #228740
J. Davis
Keymaster
Hi Bryan and Keg,

The MotoPress Content Editor v1.6.7 is compatible with latest WordPress version. That’s why I kindly ask you to submit requests providing admin login details and URLs to your WordPress sites. I’ll test MotoPress Content editor on your websites and let you know what caused that issue.

Best regards,
John
February 15, 2016 at 10:41 am #250000
Carlos Urban
Participant
I have a similar problem. Motopress is installed on a multi-site environment. In the main installation there are no problems, the first site is working well. On subsite only the gear icon of Moto press shows, nothing more happens.
February 15, 2016 at 2:22 pm #250189
J. Davis
Keymaster
Hi Carlos,

First of all make sure you use MotoPress plugin of latest version. Currently it is 1.6.7. If the plugin is up to date you can submit a request to our support team. It is rather difficult to analyze the case without testing your WordPress.

Best regards,
John
February 15, 2016 at 2:55 pm #250237
Carlos Urban
Participant
Hi John,
thanks for your reply. With a little luck I have apparently found a solution.
I use the latest version of Moto Press (1.6.7) and the latest WordPress (4.4.2). I disabled motopress as super-administrator for all sites and then re-enabled on the sub-page. Since then everything works.
Best regards, Carlos
April 2, 2016 at 2:08 pm #280402
Dimitri Salonia
Participant
Da qualche giorno non funziona motopress mi dice TypeError: switchEditors.switchto is not a function.
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36
Platform: Win32
datemi un aiuto grazie
April 4, 2016 at 8:31 am #281091
J. Davis
Keymaster
Hi Dimitri,

This error message means that you use our of dated version of plugin. You need to check license activation and update plugin to latest version. Currently it is 1.6.7. After successful update the error should not occur any more.

Best regards,
John
April 13, 2016 at 6:25 pm #286243
Ignacio Stein
Participant
I have the same issue here. I´ve already submited a request, no response.
I have plugin version: 1.6.7
Wordpress: 4.4.2
With TemplateMonster template installed.
Can i have my mone back?
Best regards.
IS
April 14, 2016 at 8:32 am #286497
J. Davis
Keymaster
Hi Ignacio,

Please make sure you have provided admin login details for our tech support team. They will have a look at the issue and fix it for you so that you could use MotoPress Content Editor.
We can submit a refund in case when we are not be able to fix the issue. But we need to have a chance to do that.
Thank you for understanding.

Best regards,
John
April 21, 2016 at 2:49 am #291066
Joe
Guest
I have the same issue. Get this error and don’t know what to do.
An internal error occurred during loading Content Editor. Please submit this data to support team.
ReferenceError: jQuery is not defined.
Browser: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.112 Safari/537.36
Platform: Win32
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