Email sending 2 days prior even though set at 1 day prior

  • This topic has 3 replies, 2 voices, and was last updated 1 month ago by Andre Flores.
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  • #1085435
    Blake Versiga
    Participant

    I have my check out email set to send 1 day prior to actual check out date but it is being sent 2 days prior. When guests check-in on Friday for 2 nights, they are getting the check out email on Friday around 9:30pm.

    Is Notifier using a time zone other than our property’s time zone?

    Can this be fixed so the emails get sent at a certain time? Or at least make 1 day prior to check out equal 24 hours before the check out time in the correct time zone?

    #1086774
    Andre Flores
    Moderator

    Hello Blake,

    By default the Notifier add-on sends notifications X days and XX hours before the check-in/check-out date. In your case it is 1 day and XX hours, which equal to 12 hours. This is why notifications may be sent earlier than expected.
    The timezone does not affect the notifications sending time and unfortunately there is no option to set notifications to be sent some hours before/after the check-in/check-out date.

    Regards,
    Andre

    #1087320
    Blake Versiga
    Participant

    There is only an option to select the number of days. There is not an option to enter the number of hours. How do we edit so it just sends 12 hours before the check out date, not 1 day 12 hours?

    Text in [ ] below are the fields that can be edited. Days cannot be changed to hours and an hours field isn’t listed separately:

    Trigger [1] days [Before] [Check-out]

    #1087970
    Andre Flores
    Moderator

    Hello Blake,

    That is correct, there is no option to set the number of hours, however, this is how the plugin functions by default. Unfortunately, this can not be changed in any way. The interval of 12 hours is added automatically and it may happen that the notification arrives some hours earlier/later than expected.

    Regards,
    Andre

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