Checkout Fields is not shown in custom checkout fields

[Unary Team]

Hello,
I activate the Hotel Booking Checkout Fields extension and add the product license. Put the already existing fields (which is 10 fields) is not shown up. I want to edit and delete some of them like Zip Code (check the images:

https://drive.google.com/file/d/1QkE_ww5SVnMNl77qag3DaPZN8zmULCpv/view?usp=sharing

*and*

https://drive.google.com/file/d/1jhDdNRGj8-y9ugQHVRpTF1n4fFIIL_jH/view?usp=sharing
)

Can you show me how to do that?

[J. Davis]

Hi,

Thanks for your question. As far as I can see you use WPML. Please try to navigate to WPML > Support > troubleshooting and click the option to Set Language Information. Then the the list of all the checkout fields again.

best regards,
J. Davis

[Sylvain Deschamps]

Similar issue but since I installed Loco translate, it may be the culprit but not sure if that’s related or not, any idea how to solve my problem? The fields were renamed %customer_first_name1122% so now, I have two fields with names and it’s not searchable. I guess it’s the same issue as OP but with Loco but can’t find where the problem is

[Sylvain Deschamps]

I use Loco and Polylang, srry

[J. Davis]

Hi Sylvain,

Thanks for your question. Unfortunately, the Polynag is not compatible with the Hotel Booking plugin so we recommend you to use WPML. There is also a plugin that helps the user to migrate from Polylang to WPML.

best regards.
J. Davis

[Sylvain Deschamps]

OK, even if not supported, the default/original fields disappeared, how can I get them back??? (first name disappeared, last name, address and another one I can’t remember).

[Sylvain Deschamps]

So… I purchased WPML but my %customer_first_name% is still missing, so does address so now, if I complete a booking, I have a new field that was created, %customer_first_name1202%… I want to use the original %customer_first_name% so for now, doesn’t seem to be related to Polylang whatsoever. I already opened a support request 4 days ago, still not resolved.

[J. Davis]

Hi Sylvain,

Thanks for your reply. It looks strange that the default fields were removed as there is not such a possibility yet – there is no remove/Delete option for the default fields. Additionally, there is no possibility to reset the fields and get default ones. Thus I recommend you translate the exiting First Name and Last Name fields to another language in order to be able to make a reservation on a translated version of the site. Let me know if you need our assistance in this.

best regards,
J. Davis

[Ben Adams]

Hi

I have the same issue, have purchased and activated the Checkout fields extension but it’s not showing up on the site under Bookings: https://www.stylecartbookings.com.au/

[Andre Flores]

Hello Ban,

Try to perform steps from this reply. Also I was unable to check your website due to “The requested URL could not be retrieved” error.

Regards,
Andre

[Sylvain Deschamps]

Try to uninstall the checkout fields and re-install the LATEST version. It solved my problem (the latest is end of july).

[Author]

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