- This topic has 3 replies, 2 voices, and was last updated 1 month ago by J. Davis.
- May 29, 2022 at 2:18 pm #1310661Thomas LevackParticipant
The invoice plugin is working fine on the front end. Customers can view their invoice from the link on the reservation confirmation page and I have added it to their confirmation email.
Unfortunately, the invoice links in the admin send the user to a random page in my hosting plugin for creating a staging site, which is not being used.
I have removed and installed the PDF invoice plugin. I have checked that the Hotel Manager role has permission to generate invoices, which I knew wasn’t the issue because the administrator role has the same problem.
Both the “invoice” link on the bookings list and the “generate invoice”
have the same link. I am pasting below (with “mysite” in URL) just to show the link I’m getting. Hoping this might point us in the direction of the issue.
my client is very anxious to get this resolved. I appreciate any assistance.
TJune 1, 2022 at 3:43 am #1311871J. DavisKeymaster
Thanks for contacting us. Perhaps there is conflict with a third-party plugin. If it redirects to the configurations of your hosting provider you may check if there is install any plugin from your hosting provider and try to disable it.
Let me know if it is helpful.
J. DavisJune 1, 2022 at 9:32 am #1312090Thomas LevackParticipant
THANKS!! The issue was the plugin that the hosting company installed to connect to their services. It wasn’t really needed for anything. Disabling it solved the problem. Can’t believe I didn’t think to try that.
TJune 1, 2022 at 10:28 pm #1312275J. DavisKeymaster
Thanks for your feedback. I’m happy to know the issue is sorted out.
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