Stripe Credit Card payments “incomplete” status

[Don vos]

Hi,

We are using the plugin successfully with iDeal as a payment.
But when using Credit Card, Stripe says “incomplete: the customer must complete an additional authentication step”.

What could possibly go wrong?

Looking forward to your reply!

Cheers,
Don

[Andre Flores]

Hello Don,

Make sure your Hotel Booking plugin is up-to-date (v. 3.9.11), the issue should be fixed in that version.

Regards,
Andre

[Don vos]

Hi Andre,

I have updated the plugin but still the same problem.
What to do?

Lookin forward to your reply!

Don

[Andre Flores]

Hello Don,

Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Don vos]

I send you the credentials.

Looking forward to your reply!

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