How to resend customer approved booking email

[Ashleigh Bamford]

Hi there,
A customer hasn’t received their approved booking email. How can I resend this to them? I can’t find this information anywhere?
Cheers

[Andre Flores]

Hello Ashleigh,

The feature is available in the Hotel Booking plugin starting from v. 3.9.3. You should open the booking in question and use the “Resend Email” button at the right: https://prnt.sc/1d36ea9.

Regards,
Andre

[Vasyl Melnychuk]

Hello Andre,

I have a similar question, but in my case the “resend email” button doesn’t work. It shows message “Confirmation email has been sent to customer” but nothing was sent. Tested on different bookings and emails. Plugin version is 3.9.5. Any ideas?

BR,
Vasyl

[Vasyl Melnychuk]

UPDATE: found the issue: confirmations emails were disabled in plugin settings. But that should be fixed as I don’t want users to receive the emails automatically when they make the booking, but still be able to send emails manually. The “resend email” button should work regardless the setting of automatically sent emails.

[Andre Flores]

Hello Vasyl,

Thank you for the update. I have passed this information to our developers, once I receive any feedback from them, I will immediately let you know.

Regards,
Andre

[Levent]

Hi,

Where can I find the resend button? Due to an SMTP error, the admin mails were not sent. But nothing is displayed for me.
Here is a screenshot.

Cheers,
Levent

[J. Davis]

Hi Levent, You need to click on the arrow next to Logs while editing the booking to unfold the box and view the logs. Actually, there is no email sent to the admin when the booking is added manually by the admin.

[Levent]

Hi J Davis,

Thank you for your kind reply. I have a booking that has not yet been paid for. When I open the logs, nothing is shown. I have clicked through the whole right-hand side. I would like to send you a screenshot. But unfortunately, the forum here doesn’t allow that.
Am I missing something here?

[Levent]

This reply has been marked as private.

[J. Davis]

The title of the topic is ‘How to resend customer approved booking email‘, so we meant that the button to resend such an email is visible for the approved bookings only. Unfortunately, there is no option to resend an email notification about pending payment. You can install the third-party plugin that records the logs of all the emails sent from your site. Some of those plugins allow you to resend the emails if they were not delivered for some reason.

[Levent]

Oh crap… I honestly didn’t realize that. Sorry for the confusion. I was just focusing on the thread. Thanks for the hint. I have a third party plugin that I could use to trigger this. Wouldn’t it make sense to include that where it makes sense?

[J. Davis]

Thank you, we will add this request to our list of features if we get more upvotes. Thank you for your feedback.

[Author]

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