How to resend customer approved booking email

[Ashleigh Bamford]

Hi there,
A customer hasn’t received their approved booking email. How can I resend this to them? I can’t find this information anywhere?
Cheers

[Andre Flores]

Hello Ashleigh,

The feature is available in the Hotel Booking plugin starting from v. 3.9.3. You should open the booking in question and use the “Resend Email” button at the right: https://prnt.sc/1d36ea9.

Regards,
Andre

[Vasyl Melnychuk]

Hello Andre,

I have a similar question, but in my case the “resend email” button doesn’t work. It shows message “Confirmation email has been sent to customer” but nothing was sent. Tested on different bookings and emails. Plugin version is 3.9.5. Any ideas?

BR,
Vasyl

[Vasyl Melnychuk]

UPDATE: found the issue: confirmations emails were disabled in plugin settings. But that should be fixed as I don’t want users to receive the emails automatically when they make the booking, but still be able to send emails manually. The “resend email” button should work regardless the setting of automatically sent emails.

[Andre Flores]

Hello Vasyl,

Thank you for the update. I have passed this information to our developers, once I receive any feedback from them, I will immediately let you know.

Regards,
Andre

[Levent]

Hi,

Where can I find the resend button? Due to an SMTP error, the admin mails were not sent. But nothing is displayed for me.
Here is a screenshot.

Cheers,
Levent

[J. Davis]

Hi Levent, You need to click on the arrow next to Logs while editing the booking to unfold the box and view the logs. Actually, there is no email sent to the admin when the booking is added manually by the admin.

[Author]

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