Cancellation Rule

[Graham ROUS]

I’ll add an upvote too please.
Thanks.

[J. Davis]

Hi, Could you please describe what exactly options for the cancelation you prefer to have in a plugin?

[john cooney]

We need to be able to set cancel policies per rate or season. IN my case winter rate would need only 48 hour cancel policy. Unrestricted rate or the main rate 7 days and so forth. Also we need the ability to show a non-changable rate that will cleary show the guest they will lose their entire deposit if there is a change to the booking.

[J. Davis]

Hi John,
It is possible to add different rates to the same accommodation types like Refundable and Non Refundable with different descriptions where you can describe the conditions. The guest will be able to select the needed rate on the checkout page.
You will also need to disable the default cancellation option (if it is enabled) via plugin settings so as not to let the guests cancel the reservation at any time. Then you may add a custom contact form for the guest to contact you and request a refund. You as an admin will decide whether you allow the refund according to the selected rate, etc.

[Author]

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