Blank page on payment request

[David Sliter]

I installed the payment request plugin per documentation and it shows activated. I sent an email to a guest via the ‘send payment request now’ button to request payment the final payment prior to checkin. When the guest clicks on the link in the email they get a blank page, ie website header and footer present but blank page instead of details of payment required and a link to pay.

When I installed the plugin the documentation indicated there would be an option to automatically generate the payment age but this did not occur. I suspect this is related to the problem above.

Any advice on how to correct the blank page issue, preferably without manually building a page?

[Steve]

Hi David,

1. Make sure that [mphb_payment_request_checkout] shortcode exists on this page.
2. Make sure this page is set in Accommodation > Settings > Extensions > Payment Request Page.

[mat Carlsson]

I am facing the same issue right now. My page has the shortcode above and nothing is displayed when my bookings click on the link.

Any Ideas on how to fix that?

[J. Davis]

Please try updating the Payment Request page and let us know if it was helpful.

[Gregg Alexander]

I just started having the same issue. The shortcode is on the page and I updated the Payment request Page. Still just get a basically blank page that shows the top nav bar and the page title ‘Payment Request” with a white separator bar below it and nothing below that.
Help!

[Gregg Alexander]

Helloooooo?

Anyone listening…or looking into this?

Would appreciate some help.

[J. Davis]

Hi Gregg,
I’m sorry, in my previous reply, I meant to update the Payment Request plugin. If this does not help, you may submit a request to our support team, referring to the topic, so we can investigate it further.

[Gregg Alexander]

The Payment Request plugin is fully updated, as is the rest of our site.

I will submit a request, but sure seems like support should be looking into this. Isn’t having more than one person report this isn’t enough to initiate a support inquiry into why this is happening?

[J. Davis]

Hi Gregg,
I’ve found that the Hotel Booking plugin needs to be updated for the Payment Request to work correctly. Please check my reply and update the Hotel Booking plugin. Thank you.

[Gregg Alexander]

That did it, thanks!

[Author]

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