Admin Invoice links not working

[Thomas Levack]

The invoice plugin is working fine on the front end. Customers can view their invoice from the link on the reservation confirmation page and I have added it to their confirmation email.

Unfortunately, the invoice links in the admin send the user to a random page in my hosting plugin for creating a staging site, which is not being used.

I have removed and installed the PDF invoice plugin. I have checked that the Hotel Manager role has permission to generate invoices, which I knew wasn’t the issue because the administrator role has the same problem.

Both the “invoice” link on the bookings list and the “generate invoice”
have the same link. I am pasting below (with “mysite” in URL) just to show the link I’m getting. Hoping this might point us in the direction of the issue.

https://mysite.com/booking-confirmation-2/booking-confirmed/?booking_id=3027&booking_key=booking_3027_62931bcecad079.74668284&action=mphp-print-invoice

my client is very anxious to get this resolved. I appreciate any assistance.

Thanks
T

[J. Davis]

Hi Thomas,

Thanks for contacting us. Perhaps there is conflict with a third-party plugin. If it redirects to the configurations of your hosting provider you may check if there is install any plugin from your hosting provider and try to disable it.
Let me know if it is helpful.

best regards,
J. Davis

[Thomas Levack]

THANKS!! The issue was the plugin that the hosting company installed to connect to their services. It wasn’t really needed for anything. Disabling it solved the problem. Can’t believe I didn’t think to try that.

Thanks
T

[J. Davis]

Hi Thomas,

Thanks for your feedback. I’m happy to know the issue is sorted out.

best regards,
J. Davis

[José Manuel Molina Puig]

This reply has been marked as private.

[J. Davis]

Hi Jose,

Thanks for your question. I’d kindly ask you to submit a request to our support team referring to the current forum topic. We will do our best to investigate the issue on your site.

best regards,
John Davis

[Author]

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