Stripe webhook delivery issues: Errors while sending the webhooks

[Emanuel]

Hello, we are using the integrated Stripe payment gateway, which is working fine but recently we got a mail from Stripe.com about Stripe webhook delivery issues for our site.

“We’ve attempted to notify the endpoint 33 times since [3 days]. If this endpoint is important to your application, please try and fix the issue. If you do not need the webhook endpoint you can delete it from your Stripe webhook settings. We will stop sending notifications to your webhook by [in 6 days].

Here is the summary of errors we have received when sending you webhooks:
* 33 requests had other errors while sending the webhook.”

Using Hotel Booking Version 3.8.3 with full license

What might be the problem here? As far as I can see, our site is running perfectly fine, no recent offline times or other failures.

[Emanuel]

I also checked the error messages at Stripe.com. As it seems, Stripe is sending webhook events like payments from other sites, payouts etc. to Hotel Booking which most likely do not have any importance for Hotel Booking.

At webhook settings on stripe.com I can select which kind of events are sent to the webhook for Hotel Booking at oursite/index.php?mphb-listener=stripe and by default all are enabled.

I think I will have to enable only those event types that are needed for Hotel Booking and the problem will be gone. But this is a huge list and I do not know which are needed!

Account
account.updated
account.external_account.created
account.external_account.deleted
account.external_account.updated

Balance
balance.available

Capability
capability.updated

Charge
charge.captured
charge.expired
charge.failed
charge.pending
charge.refunded
charge.succeeded
charge.updated
charge.dispute.closed
charge.dispute.created
charge.dispute.funds_reinstated
charge.dispute.funds_withdrawn
charge.dispute.updated
charge.refund.updated

Checkout
checkout.session.async_payment_failed
checkout.session.async_payment_succeeded
checkout.session.completed

Coupon
coupon.created
coupon.deleted
coupon.updated

Credit Note
credit_note.created
credit_note.updated
credit_note.voided

Customer
customer.created
customer.deleted
customer.updated
customer.discount.created
customer.discount.deleted
customer.discount.updated
customer.source.created
customer.source.deleted
customer.source.expiring
customer.source.updated
customer.subscription.created
customer.subscription.deleted
customer.subscription.pending_update_applied
customer.subscription.pending_update_expired
customer.subscription.trial_will_end
customer.subscription.updated
customer.tax_id.created
customer.tax_id.deleted
customer.tax_id.updated

File
file.created

Invoice
invoice.created
invoice.deleted
invoice.finalized
invoice.marked_uncollectible
invoice.paid
invoice.payment_action_required
invoice.payment_failed
invoice.payment_succeeded
invoice.sent
invoice.upcoming
invoice.updated
invoice.voided

Invoiceitem
invoiceitem.created
invoiceitem.deleted
invoiceitem.updated

Issuing Authorization
issuing_authorization.created
issuing_authorization.request
issuing_authorization.updated

Issuing Card
issuing_card.created
issuing_card.updated

Issuing Cardholder
issuing_cardholder.created
issuing_cardholder.updated

Issuing Dispute
issuing_dispute.created
issuing_dispute.funds_reinstated
issuing_dispute.updated

Issuing Transaction
issuing_transaction.created
issuing_transaction.updated

Mandate
mandate.updated

Order
order.created
order.payment_failed
order.payment_succeeded
order.updated

Order Return
order_return.created

Payment Intent
payment_intent.amount_capturable_updated
payment_intent.canceled
payment_intent.created
payment_intent.payment_failed
payment_intent.processing
payment_intent.requires_action
payment_intent.succeeded

Payment Method
payment_method.attached
payment_method.automatically_updated
payment_method.detached
payment_method.updated

Payout
payout.canceled
payout.created
payout.failed
payout.paid
payout.updated

Person
person.created
person.deleted
person.updated

Plan
plan.created
plan.deleted
plan.updated

Price
price.created
price.deleted
price.updated

Product
product.created
product.deleted
product.updated

Promotion Code
promotion_code.created
promotion_code.updated

Radar
radar.early_fraud_warning.created
radar.early_fraud_warning.updated

Recipient
recipient.created
recipient.deleted
recipient.updated

Reporting
reporting.report_run.failed
reporting.report_run.succeeded
reporting.report_type.updated

Review
review.closed
review.opened

Setup Intent
setup_intent.canceled
setup_intent.created
setup_intent.setup_failed
setup_intent.succeeded

Sigma
sigma.scheduled_query_run.created

Sku
sku.created
sku.deleted
sku.updated

Source
source.canceled
source.chargeable
source.failed
source.mandate_notification
source.refund_attributes_required
source.transaction.created
source.transaction.updated

Subscription Schedule
subscription_schedule.aborted
subscription_schedule.canceled
subscription_schedule.completed
subscription_schedule.created
subscription_schedule.expiring
subscription_schedule.released
subscription_schedule.updated

Tax Rate
tax_rate.created
tax_rate.updated

Topup
topup.canceled
topup.created
topup.failed
topup.reversed
topup.succeeded

Transfer
transfer.created
transfer.failed
transfer.paid
transfer.reversed
transfer.updated

[Andre Flores]

Hello, Emanuel!

You are right, you should enable only event types required by the Hotel Booking plugin, you will find them below:

source.failed
source.canceled
source.chargeable
charge.failed
charge.succeeded

The rest of event types may be disabled.

Regards,
Andre

[Emanuel]

Thanks. 🙂

[Andre Flores]

Hello, Emanuel!

You are most welcome 🙂
How’s been your experience with the Hotel Booking plugin so far? It would be much appreciated if you leave your positive feedback about it at: https://motopress.com/products/hotel-booking/#reviews.
Thank you in advance!

Regards,
Andre

[Emanuel]

Hello, after changing the Webhook settings for mphb-listener we had to wait and see, but unfortunately we are still getting errors about Webhook delivery issues from Stripe. Again it happened when a purchase via Stripe was made on one of our other sites. I can see the webhook event in Stripe logs and it contains some purchase information.

I’ve contacted the Stripe support and asked if we must use a second Stripe profile for Hotel Booking only, but instead they said: “the error message you are receiving is 400 error. This means there is likely something wrong in your code or server. I recommend that your developers inspect your script’s code to find the problem there.”

Now I don’t know what to do. Is the error in Hotel Booking or is it Stripe or our Stripe configuration?

The Stripe logs only say:

Webhook attempts failed for https://chillisimo.de/index.php?mphb-listener=stripe

HTTP status code: 400 (Bad Request)

Event type: source.chargeable

[Andre Flores]

Hello, Emanuel!

I would recommend that you submit a request to our Help Desk providing a temporary access to WordPress dashboard and your Stripe account, so we take a closer look at the issue.

Regards,
Andre

[Gunta Freidenfelde]

Hello! Having the same issue here… Would be good to get some feedback on this problem!

Also want to note that plugin documentation especially about payment setup is very poor and lacking a lot of information. Linking to stripe documentation about webhook endpoints does not help in this situation as it can not be used as a guide or reference. Please take this as a note and improve your documentation! Also switching to online documentation would be a much better option for your future edits/updates.

[Andre Flores]

Hello Gunta,

Thank you for your feedback about our Documentation, it is much appreciated. We will take it into consideration for future updates.
Please note that documentation is already available online: https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf.

As for your issue, submit a request to our Help Desk providing a temporary access to WordPress dashboard and your Stripe account, so we take a closer look at it.

Regards,
Andre

[Author]

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