Calendar not syncing

[Karl Jones]

Hi there,

I am currently experiencing an issue with my calendar being unreliable and not syncing consistently with my external calendars. I use Smoobu for one property and for the other I have a collection of Google, Booking.com, etc.. The issue could be that it is cancelled on Booking.com but does not cancel on my site for example. Can anyone help please?

[Andre Flores]

Hello, Karl!

First of all navigate to Calendar Sync Status tab at the top admin bar and make sure to delete all the logs there, Once it is done, navigate to Accommodation ->Settings and set the Automatically delete logs older than option to “Day/Week” – this will help to avoid your database overloading with sync logs as it often causes issues with syncing.
If the issue persists, submit your request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

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