Problems with payment

  • This topic has 2 replies, 2 voices, and was last updated 3 months ago by Julien Barxhon.
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  • Author
    Posts
  • #1654520
    Julien Barxhon
    Participant

    Hello everyone,
    When a customer validates their payment, everything seems to work perfectly. But when the customer cancels the payment just before validation, the booking is still validated even though the payment has not been made.
    Can you help me to solve this problem and make payment compulsory to validate the booking?
    Thanks in advance.

    #1655272
    J. Davis
    Keymaster

    Hi Julien, Could you please specify what confirmation mode you enabled and what payment gateway is used by the guest? It would help us if you describe the exact steps on how to replicate the case. Thanks

    #1655274
    Julien Barxhon
    Participant

    Hello, Eugene help me and found the problem, i need to add a Webhook for the additional paiement as Bancontact and Ideal.
    Thanks

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